LEGAL & COMPLIANCE

Privacy, information access and electronic commerce.

Terra designs the customer platform around applicable South African law while supporting international customers.

Core legal framework

POPIA - Act 4 of 2013Protection and lawful processing of personal information.

PAIA - Act 2 of 2000Access to records and the PAIA manual.

ECTA - Act 25 of 2002Electronic communications and transactions.

CPA - Act 68 of 2008Consumer rights where applicable.

Terra documents

Customer Account Privacy Notice Customer Account Application Terms PAIA Manual

Privacy and PAIA requests

Contact info@terra-industries.co.za. Terra may require reasonable proof of identity or authority before releasing personal, confidential or third-party information.

Credit accounts

This process does not create credit. Before credit accounts are activated for eligible South African customers, Terra will complete a separate compliance and documentation step. Cross-border customers remain CASH ONLY.